Return & Exchange Policy

At Caffix, we want you to enjoy every product you buy from us. In the rare case that you’re not satisfied, we’ve made our Return & Exchange Policy simple and transparent.

1. Eligibility

• Returns or exchanges are applicable within 7 days of purchase.

• The product must be unused, unopened, and in its original packaging.

• Food, beverages, and perishable items are not eligible for return or exchange.

2. How to Raise a Request

You can initiate a return or exchange by:

• Calling us at +91 9979795593

• Sending us a message on WhatsApp at +91 9979795593

• Emailing us at caffixthetechcafe@gmail.com

• Visiting the Caffix store with your purchase details

3. Conditions for Returns & Exchanges

• Bill/Receipt Required: A valid purchase receipt must be presented.

• Product Condition: Items should not show signs of use, wear, or damage.

• Damaged Items: Any damage/defect must be reported within 24 hours of purchase or delivery, along with photos/video proof (for online orders).

• Packaging: Products must be returned in proper packaging to avoid damage during transit.

4. Refunds

• Approved refunds will be processed within 7–10 working days via the original mode of payment.

• For cash on delivery orders, refunds will be made via bank transfer.

5. Exclusions

• Perishable consumables (coffee, bakery items, food & beverages)

• Gift cards, vouchers, and promotional items

• Products damaged due to misuse, mishandling, or neglect

6. Force Majeure

Caffix shall not be liable for delays or inability to process returns/exchanges due to circumstances beyond our control (natural calamities, strikes, government actions, etc.).

FAQs

At Caffix, we believe you shouldn’t have to overpay for great tech. We source
authentic products, great condition open-box pieces, and pass the savings
directly to you. Every item goes through quality checks and comes with warranty
so you get premium products, without the premium price tag.

Absolutely, all our products are 100% original.

We deal in genuine Apple products only. Some are brand new,
some are open-box, but every item is verified for authenticity before
it reaches you.

Plus, we
offer warranties and service support, so you're not just getting a great price,
you’re getting peace of mind too.

Apple accepts most credit and debit cards, Net Banking, UPI, and Payment on Delivery. You can also pay in instalments with EMI using an eligible credit or debit card.

During Checkout, you can compare instalment options and select the one that works best for you.

Some payment options may not be available for all products subject to card eligibility.

You can call +91 9979795593 for more information.

EMI options are available in Debit Card, Credit Card and Cardless mode. For Cardless EMI you can choose from Snapmint, Bajaj Finserv or Zest Money. For Debit Card - State Bank of India, Axis Bank, ICICI Bank, Bank of Baroda, Federal Bank. For Credit Card- ICICI Bank, Axis Bank, RBL Bank, Citibank, Kotak Bank, IndusInd Bank, HSBC Bank, Standard Chartered Bank, Yes Bank, Bank of Baroda